Never miss a return deadline again
Forward your online shopping confirmation email and leave the rest to us. We'll check the returns policy and remind you of your return deadline.
Create your account
What Nolli does with your data
We don't sell or share your data.
We only store your phone number and email address.
Your email is processed by our systems and deleted immediately.
How it works
Nolli is a UK subscription service that tracks online shopping return deadlines.
Forward your order email
Got an order confirmation email? Forward it to track@nolli.co.uk
We check the returns policy
Within seconds, you'll get a WhatsApp message confirming your return deadline.
Relax, we've got it covered
We'll remind you 10 days before the deadline is due, and again 3 days before.
Start your return from WhatsApp
For supported retailers, tap Start return in a reminder to open their returns page, with your order filled in where the retailer allows it.
- 1Open the order confirmation email in Gmail.
- 2Click the Forward button at the bottom right of the email.
- 3Type track@nolli.co.uk and tap the Send button.
You're just seconds away from staying on top of your returns.
Nolli
online
Works with 200+ of your favourite UK retailers
Plans that fit how you shop
35-day free trial on every plan. Cancel anytime.
Nolli Lite
For when returns come up every now and then, but missed deadlines still sting.
- Up to 5 orders per month
- WhatsApp reminders
- Start your return straight from WhatsApp (supported retailers)
- 200+ supported retailers
- No app needed- manage via WhatsApp
Nolli Plus
For those who shop regularly and return a fair bit.
- Up to 15 orders per month
- WhatsApp reminders
- Start your return straight from WhatsApp (supported retailers)
- 200+ supported retailers
- No app needed- manage via WhatsApp
Nolli Max
Unlimited tracking. Shop til you drop- we've got you covered.
- Unlimited orders per month¹
- WhatsApp reminders
- Start your return straight from WhatsApp (supported retailers)
- 200+ supported retailers
- No app needed- manage via WhatsApp
- Priority support
¹ Subject to our Fair Usage Policy.
Honest answers
FAQs
Nolli maintains a database of return policies for retailers with a UK online presence. When you forward an order confirmation email, Nolli identifies the retailer, checks their policy and confirms your return deadline. Nolli never guesses the return window from the email itself.
Nolli extracts the retailer name and order date, then deletes the email.
People actually read their WhatsApp messages. UK open rates for WhatsApp are significantly higher than SMS or email, which means you're far less likely to miss the reminder that matters. There's no app to install- if you have WhatsApp, you're set.
You can cancel the trial anytime before it ends. Nolli uses Stripe for billing, so you can cancel instantly from your account or by emailing support@nolli.co.uk. You won't be charged anything if you cancel before the 35-day trial ends.
Nolli supports 200+ retailers and adds new ones every day. Forward the order confirmation email and Nolli will tell you within seconds whether it can track your return deadline. If Nolli can't help, that email won't count towards your monthly limit.
No. Nolli checks the retailer's current returns policy and tracks your return deadline. For retailers that support it, Nolli can also take you straight to their returns page to start your return. Completing the return is your responsibility.
Some retailers only let you start a return from inside your account, or ask for extra details such as your name or postcode. Nolli takes you to the retailer's returns page. From there you sign in and complete the return with the retailer.
Some retailers only start a return if you contact their customer service, or ask you to use the returns label included in your parcel. For these retailers, we recommend following the instructions in your order email or on the retailer's website, or contacting their customer support.
Still got a question? Email support@nolli.co.uk and we'll be happy to help.